Services
Indane is today one of the largest packed-LPG brands in the world. Indian Oil pioneered the launch of LPG in India in the 1970s and transformed the lives of millions of people with the introduction of the clean, efficient and safe cooking fuel. LPG also led to a substantial improvement in the health of women in rural areas by replacing smoky and unhealthy chullahs with Indane. It is today a fuel synonymous with safety, reliability and convenience.
Prefred Time Delivery
Normally LPG cylinders are delivered based on your booking in serial order on first come first serve basis. No separate provision for refill delivery as per your convenient day and time is provided. Under Preferred Day and Time Delivery, you can now choose the service to receive the cylinder at home on the day and time of your choice at a cost. The day and time slots fixed for the delivery and the charges for the service are given below
| Time Slot | Charges per delivery in Towns with population of ten lakh and above | Charges per delivery in other Towns |
|---|---|---|
| Before 8 AM | Rs.50 | Rs.40 |
| 8AM to 11 AM | Rs.25 | Rs.20 |
| 11 AM to 3 PM | Rs.25 | Rs.20 |
| 3 PM to 6 PM | Rs.25 | Rs.20 |
| 6 PM to 8 PM | Rs.50 | Rs.40 |
| Only Saturday/Sunday (8 AM to 6 PM) | Rs.25 | Rs.20 |
Emergency Support
In order to have a more convenient, easy and effective way to enable the customer to air their complaints and follow up on such complaints, IOC has started the service of using unique toll free numbers for the complaint registration through call centers from 2nd October 2008. Across the country IOC has a unique number 18002333555, easy for the customers to remember . The call centers are operated region wise to facilitate the customers to lodge complaints in local language. Customers are given a registration number and those wish to know about the status of the complaints can call up the call centers in the same toll free numbers. The complaint lodging is in a manual mode for 8am to 8 pm and an IVRS mode during 8pm to 8 am.
Quick Installation
IndianOil launches the newly enhanced Automated Unified System (AUS) of refill booking for the Indane customers, on 1st May 2014 this facility is expanded PAN India. This multimodal system, designed to make refill booking faster, simpler and more efficient, enables you to book your refills round the clock through SMS and IVRS supported system.
Quick action on any compliant
We take quick action of any complaints